Frequently asked questions
Everything you need to know about eSIMs — setup, compatibility, delivery, and more.
My Tech Zone eSIM is a travel eSIM store offering digital mobile data across 190+ destinations. You buy a plan, receive a QR code, and get local 4G/5G data — no physical SIM required.
An eSIM is a digital SIM embedded in your phone. Instead of inserting plastic, you install a data profile by scanning a QR code in your device settings.
Yes — most eSIM-capable phones work regardless of where they were purchased because the eSIM connects to international partner networks. Use our compatibility checker to confirm your model.
Connect to Wi-Fi, open your phone's eSIM/mobile-data settings, choose 'Add eSIM', scan the QR code we send you, and follow the prompts.
Yes. Travel eSIMs connect through partner networks, so data roaming must be enabled on the eSIM line. It will not incur home-carrier roaming charges.
Plans are data-first. Apps like WhatsApp, Messenger and FaceTime work over data. Selected regions also offer plans with voice minutes and SMS.
Recent Apple, Samsung, Google Pixel, Motorola, Xiaomi, OnePlus and Sony eSIM-capable phones. Check yours with our compatibility tool.
Delivery is automated — your QR code and setup guide arrive by email and WhatsApp within seconds of a successful order.
Yes. On most devices you can see remaining data in your phone's mobile-data settings, and our team can check your balance for you on WhatsApp.
Install before you travel while on stable Wi-Fi. Many plans activate on first network connection at your destination.
Many plans support top-ups. Just message us on WhatsApp to recharge — no need for a new eSIM.
Unused, un-activated eSIMs are eligible for a refund. Once a profile is installed and activated it generally cannot be refunded. See our Return / Refund Policy for full details.