Refund Policy
Last updated: August 12, 2026
Our Commitment
We want every customer to have a seamless experience with their travel eSIM. If something goes wrong — and it rarely does — we have a straightforward refund process. No hidden clauses, no runaround.
When You Are Eligible for a Refund
✅ Full Refund — No Questions Asked
- The eSIM QR code has not been scanned or activated on any device
- The plan has not connected to a destination carrier network
- Request is made within 30 days of purchase
⚠️ Partial Refund / Credit
- eSIM activated but unable to connect due to a verified carrier-side outage (confirmed by our network team)
- Plan purchased for wrong destination — we will issue store credit toward the correct plan
- Device proven incompatible despite passing our compatibility check (rare edge cases)
❌ Not Eligible for Refund
- eSIM was successfully activated and data was consumed
- Device is not eSIM-compatible (please use our Compatibility Checker before purchasing)
- Device is carrier-locked and does not support third-party eSIM profiles
- User changed their mind after plan activation and data usage
- Insufficient data balance remaining — once data is used, it cannot be refunded
How to Request a Refund
- Contact us on WhatsApp at +92 317 1665165 or email support@mytechzone.com
- Provide your order number (found in your WhatsApp delivery message or email receipt)
- Briefly describe the issue — our support team will verify the eSIM status on our backend
- If eligible, refund is processed within 3-5 business days to your original payment method
Processing Time
Once approved, refunds are initiated immediately. Depending on your payment method and bank, funds typically appear in your account within 3-10 business days. JazzCash and EasyPaisa refunds are usually faster (1-3 days).
Currency & Exchange
Refunds are processed in the original transaction currency. Any exchange rate differences between the purchase date and refund date are the responsibility of the customer's bank or payment provider. My Tech Zone eSIM does not profit from exchange rate fluctuations on refunds.
Dispute Resolution
If you believe your refund was incorrectly denied, you may request a secondary review by a senior support agent. Provide any additional evidence (screenshots, error messages) and your case will be re-evaluated within 48 hours. We aim to resolve all disputes fairly and amicably.
Contact Us
Refund questions? We reply fast on WhatsApp — +92 317 1665165 or support@mytechzone.com.